FAQs
We like to be transparent.
How we work, and how the customs process works.
Why use RL Jones as my customs broker?+
Experience. Integrity. Professionalism.
What is a customs broker?+
A highly trained import professional licensed by the U.S. Department of the Treasury, with thorough knowledge of tariff schedules and Customs regulations.
Applicants must pass a Customs exam (failure rate over 50%) and a background investigation. Brokers must be bonded and hold a permit for each Customs District they operate in, with a licensed person in each district.
Most brokers, ourselves included, keep relationships with associate brokers so cargo can clear at any port of entry — at no added cost, since work and fees are shared.
What does a customs broker do?+
Every shipment entering the U.S. faces 500 pages of Customs Regulations and thousands of tariff items. The broker determines proper classification and dutiable value, tracks quota commodities, and keeps up with constantly changing rules.
You aren't always required to use a broker — but doing it yourself means keeping a bond, buying ABI software, getting approved as a filer, staffing experts, and taking full responsibility for fines and penalties. Imports under $2,500 can be cleared as an informal entry.
What do I need to clear my merchandise?+
Commercial invoice — preferably in English, with product description, terms of sale, FOB price, country of origin, buyer, seller and currency. More detail helps us justify a lower duty classification.
Bill of lading or air waybill covering the move from origin to the port of entry.
Country of origin marking on the product — one of the most common causes of held entries. Talk to us about what "origin" means to U.S. Customs.